Open an AutoScan Support Ticket
Create a support ticket from your account, link the relevant request, describe the vehicle or file question, and follow the conversation in one place.
Choose the right conversation
For a question about a specific order, use its linked conversation where possible. For another account or file-service question, open a support ticket from the support area in your account.
Supply useful context
State the question clearly and link the relevant request so the team can identify the vehicle and file. Include the controller, tool and observed issue when relevant. Never send your password as troubleshooting information.
Keep replies together
Follow the ticket in your account and reply in the same conversation when supplying more information. For a public pre-request question, use the contact page; customer file and account records remain in the authenticated portal.
Continue in your account
Use your account to submit a file, confirm the selected service and price, and follow the linked messages and delivery. For questions before a request, contact AutoScan with the application details.